Job Description

About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida.  Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.

* Inquire about our Incentive and Employee Referral Bonuses Plan * We are the highest paying Staffing Company in South Florida.

About this opportunity: 

Albion Staffing Solution has a client, a shipping and transportation company, looking for a Inside Sales Representative to work at the Miami, FL area. 

This position will be responsible to:

  • Supports outside sales with day-to-day customer related issues.
  • Proactively analyzes sales performance based on budget and assists with identifying missing shippers.
  • Prepares customer call reports for pre-planned sales visits.
  • Assists with customer forecasting.
  • Resolves customer sales related issues and assists with the dispute resolution process.
  • Provides credit and collection assistance.
  • Escalates urgent issues to internal department for action.
  • Directly negotiates or communicates negotiations of rate(s) with line/trade management on behalf of the customer or field representative for Import, Export and/or Foreign to Foreign business.
  • Provides quotes and or prepares/coordinates contracts as required, as well as interpreting rates for customers.
  • Performs follow up of rates through dashboards with trade/line management to include written or verbal communications with external customers.
  • Communicates with trade/line management on extension of contracts when required or on MQC shortfall.
  • Runs reports (Piers, CRM/GRM) or validations for SQ/contracts (records if customer is on track or is real business)
  • Ensures filing is completed and correct to minimize disputes and flow of booking process.
  • Utilizes third party applications ( GTN, Combinet, Bravo...) to perform job responsibilities.
  • Researches target customers and assists in developing quality sales presentations and reports.
  • Gathers competitive intelligence on customer preferences in advance of sales calls.
  • Promotes eBusinesss.
  • Performs sales lead qualifying and follow up.
  • Assists with cargo campaign and calling customers for business.
  • Ensures compliance with chassis exemption, GRI, PSS, RRI, Shipper pools, etc.
  • Participates in sales and team meetings
  • Reports KIPs, monitors rates and issues.
  • Assists with booking team to ensure rates are in place prior to possession of cargo.
  • Supports financial mitigations be it customer or company dispute associated.
  • Informs customer of current issues or future increase/decrease of rates in a timely manner.
  • Assists team, to include outside coverage, during absences or periods of low staffing.
  • Assists in the bid process by communicating required information for customer review and consolidates rates and terms when required.
  • Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

  • High School Diploma or GED equivalent required.
  • Minimum of one to three years of transportation industry experience required, preferably in a sales or customer service position.
  • Ability to establish priorities and organize time effectively.
  • Excellent verbal, written and interpersonal communication skills.
  • High attention to detail and accuracy.
  • Ability to build and maintain a professional relationship, demeanor and etiquette at all times (tone, approach, importance and sensitivity) with internal and external customers via phone or email.
  • Working knowledge of commercial and financial jargon of international trade.
  • Proven computer skills in basic Word, Excel and Outlook
  • Ability to monitor multiple email boxes and departments
  • Must be able to work under pressure with a sense of urgency.
  • Ability to actively determine client needs and accommodate them efficiently.
  • Ability to develop processes and strategies in order to increase productivity and provide improved customer service.
  • Ability to problem-solve and find alternate solutions to customer issues.
  • Ability to multitask effectively, work well with others and is culturally sensitive.
  • Must be flexible and able to work in a team-based, fast paced environment.

Skill Sets / Education & Experience Preferred:

  • Associate’s Degree preferred.
  • Prefer for Internal candidates to be familiar with LARA & basic CMA systems to include the ability to CRM, GRM, DIVA, Ratebase and rate quotation module.
  • Experience working in Microsoft PowerPoint also preferred.
  • Bilingual/English Spanish preferred

Workplace Location:
Applicants will work in the Miami, FL area.

Candidate Advice:

  •     Strict Covid-19 Protocols applicable.
  •     Albion uses E-Verify to verify employment eligibility.
  •     Pre-Employment and random Drug and Background testing applicable.
  •     Only Local Candidates will be considered; no relocation provided.
  •     Reliable Transportation to/from the workplace is necessary.