Job Description

About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida.  Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.

* Inquire about our Incentive and Employee Referral Bonuses Plan * We are the highest paying Staffing Company in South Florida.

About this opportunity: 

Inbound Customer Service Resumes needed! 

PLEASE NOTE THAT ONLY ENGLISH/SPANISH SPEAKING CANDIDATES ARE NEEDED.  MUST SPEAK, READ AND WRITE FLUENTLY IN BOTH.

INTERVIEWS WILL BE CONDUCTED FOLLOWED BY REQUIRED LANGUAGE TEST ON SITE.

***Week-long training*** REGULAR WORKING HOURS: Monday through Friday, 9:30am TO 6:00pm

Company offers competitive pay and full benefits (health, dental, vision, 401k, tuition reimbursement, PTO and holidays) $15.50/hr. with a $500 sign in bonus!

  • The Bilingual CSR represents the company by addressing incoming telephone, digital, or written inquiries.
  • The Bilingual CSR performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.
  • The Bilingual CSR addresses customer needs, which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications:

  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Previous inbound call center or related customer service experience
  • Capacity to multi-task, including use of multiple computer applications simultaneously Effective verbal and listening communication skills

***Fluency in Spanish required***

Workplace Location:
Applicants will work in the customer's facility - located in Miramar, FL

Candidate Advice:

  •     Strict Covid-19 Protocols applicable.
  •     Albion uses E-Verify to verify employment eligibility.
  •     Pre-Employment and random Drug and Background testing applicable.
  •     Only Local Candidates will be considered; no relocation provided.
  •     Reliable Transportation to/from the workplace is necessary.