Customer Service Representative
About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida. Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.
About this Position:
Albion Staffing Solutions is in need of a Customer Service Representative for a company located in the Miami Lakes, FL area. The position involves responding to our customers inquiries via e-mails, but we do receive phone calls as well.
- Respond to Potential Buyer Questions. Respond appropriately to questions from Amazon/ eCommerce /other websites from potential purchasers.
- Respond about product information
- Answering emails
- Problem solving
- Handling escalated issues.
- Resolve conflicts with customers
- Gives full support to other departments
- Team work
- Requires excellent computer skills including internet navigation skills and working knowledge of Microsoft Office (including Outlook, Word, and Excel).
- Typing/keyboarding skills of minimum 40 WPM.
- Requires strong attention to detail and ability to accurately produce repetitive work.
- Prior experience in customer service or call center environment required.
- Bilingual in English and Spanish is strongly preferred.
- Must have excellent verbal & written communication skills, able to use proper business correspondence to respond clearly and accurately to customer questions and requests.
- Must be self-motivated, solution-oriented, and have excellent follow-through skills.
- High School Diploma preferred.
Applicants will work in the customer's facilities in Miami Lakes, FL area
- Albion uses E-Vertify to verify employment eligibility.
- Pre-Employment and random Drug and Background testing applicable.
- Only Local Candidates will be considered; no relocation provided.
- A clean background needed for employment
- Reliable Transportation to/from the workplace is necessary.
Applying for this position:
Please apply via the Link displayed or directly into Albion's Talent Community at: https://jobs.albionstaffing.com/jobs
Pay: $12 to $13/hour
Job Status: Full Time