Job Description

About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida.  Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.

About this Position:

Albion Staffing Solutions is in need of a Customer Service Representative for a company located in the Miami Lakes, FL area. The position involves responding to our customers inquiries via e-mails, but we do receive phone calls as well. 

Duties: 

  • Respond to Potential Buyer Questions.  Respond appropriately to questions from Amazon/ eCommerce /other websites from potential purchasers.
  • Respond about product information
  • Answering emails
  • Problem solving
  • Handling escalated issues.
  • Resolve conflicts with customers
  • Gives full support to other departments
  • Team work

Qualifications:

  • Requires excellent computer skills including internet navigation skills and working knowledge of Microsoft Office (including Outlook, Word, and Excel).
  • Typing/keyboarding skills of minimum 40 WPM.
  • Requires strong attention to detail and ability to accurately produce repetitive work.
  • Prior experience in customer service or call center environment required.
  • Bilingual in English and Spanish is strongly preferred.
  • Must have excellent verbal & written communication skills, able to use proper business correspondence to respond clearly and accurately to customer questions and requests.
  • Must be self-motivated, solution-oriented, and have excellent follow-through skills.
  • High School Diploma preferred.

Workplace Location:
Applicants will work in the customer's facilities in Miami Lakes, FL area

Candidate Advice:

  • Albion uses E-Vertify to verify employment eligibility.   
  • Pre-Employment and random Drug and Background testing applicable.
  • Only Local Candidates will be considered; no relocation provided.
  • A clean background needed for employment 
  • Reliable Transportation to/from the workplace is necessary.

Applying for this position:
Please apply via the Link displayed or directly into Albion's Talent Community at: https://jobs.albionstaffing.com/jobs