Job Description

About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida.  Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.

* Inquire about our Incentive and Employee Referral Bonuses Plan * We are the highest paying Staffing Company in South Florida.

About this Position:
Albion Staffing Solutions is in need of a AOG Coordinator to work at a company located in the Miami, FL area. Coordinates activities of the AOG Desk and is responsible for the coordination of all aspects of AOG shipments in the USA to obtain optimum efficiency and excellence on handling of AOG shipments. 

  • Rotating Shifts covering 24/7/365 (early morning, late evening, regular office hours. Some during the week and others offset including partial or full weekends. Holiday work required if falls within schedule)
  • Preferred/Ideal actual experience doing AOGs transportation

The main goals of the AOG Coordinator are:

  • Manage a team of agents working in a 24/7/365 environment
  • Plan work schedules and resources to ensure rapid response on a 24/7/365 service basis
  • Be accessible for issues and escalation outside of regular business hours
  • Represents the USA AOG Desk to customers, both internal and external
  • Coordination of all aspects of pick-up and delivery (including, but not limited to initiation, rate quotation, status updates, approval of vendor invoices, etc.).
  • Manage the ongoing AOG solutions in the USA
  • Work closely with Aerospace teams to deliver high level of service to customers.
  • Work with account managers to ensure all AOG material contained within SOPs meet internal and QSHE guidelines.
  • Ensure prompt and efficient correspondence with customers and overseas offices.
  • Advise clients in areas of Export Administration Regulations, Documentary Regulations, and Carrier services, to ensure a high level of compliance and service
  • Establish KPI's to ensure customer satisfaction is achieved
  • Perform other duties as assigned.
  • Ensure customer satisfaction and retention
  • General customer service inquiries related to tracking and tracing of AOG shipments.
  • Oversee investigation of shipper or consignee complaints

Qualifications:

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi-task and think outside of the box
  • Sound Decision Making
  • Analytical and problem solving skills
  • Excellent communication skills, both verbal and written
  • Ability to work under pressure and resolve conflict
  • Excellence in Time-Management
  • Ability to establish priorities and accomplish multiple tasks
  • Solid knowledge of domestic and international geography including countries, major cities and airports along with basic knowledge of U.S. Regulatory Laws
  • A minimum of 1 year experience in Airfreight
  • Booking with airline to EU and APAC- a plus
  • College degree and/or certification a plus

Language Skills:

Proficient command of the English language. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports and business correspondence.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Workplace Location:
Applicants will work in the customer's facilities in Miami, FL.

Candidate Advice:

  •     Strict Covid-19 Protocols applicable.
  •     Albion uses E-Verify to verify employment eligibility.
  •     Pre-Employment and random Drug and Background testing applicable.
  •     Only Local Candidates will be considered; no relocation provided.
  •     Reliable Transportation to/from the workplace is necessary.