Job Description

We are seeking and Insurance Customer Service Representative for a client. MUST HAVE A 440 LICENSE, 2 YEARS EXPERIENCE, AND BILINGUAL! 

Below is a sample outline showing important tasks, duties, and responsibilities that must be performed upon being fully trained: 
  • Excellent Customer Service Skills a must
  • Discuss with customers on telephone and provide information on the company’s products and services. 
  • Record in agency system clients with details of inquiries or complaints and action steps that were taken. 
  • Billing on a monthly basis of bond and some cargo insurance, all web based reports to work from
  • Understand the company’s US Customs Bonds and OTI bonds so that you will be able to tell whether/how a bond covers a type of loss or not. Duty here is later on after many months of training.
  • Understand the company’s  Cargo Insurance Websites to help the customer navigate through any issues. 

Job Requirements: 

  • Must have 2 years experience as CSR in the logistics industry
  • Must be bilingual (English and Spanish) 
  • 440 license is a must 
  • Professional Appearance and good phone etiquette and personality.