Job Description

 Collect data, perform analysis and develop reporting to populate established reporting vehicles as well as for special projects and additional analysis requested by department managers.


  • Produce assigned dashboards, KPIs, scorecards and excel indicators within required time standards. Become familiar with data resulting from critical processes, so that obvious data integrity issues can be identified.
  • Determine best graphical display for critical measures, creating graphics and dashboard formats to accurately convey process performance.
  • Develop streamlined approaches for gathering data, automating and removing manual intervention, where possible.
  • Develop data collection methodologies and analytic approaches to perform drill down analysis regarding process performance and improvement projects.
  • Satisfy business line data reporting requirements for the various application specific databases used through Mortgage Services.
  • Analyze reporting requirements, provide recommendations, and present findings from analysis
  • Participate in project teams related to their area of expertise and determine production needs with regards to reporting metrics.
  • Special projects as assigned.


  • Bachelor’s Degree in Business Administration or a related field, or comparable experience and/or training in Computer Information Systems or Engineering with the appropriate emphasis in system integration database architecture and data management applications support functions. 
  • 2+ years of computer-related support experience. Knowledge of or experience in working with Reporting and/or Warehouse databases. 
  • Knowledge of relational databases, such as SQL or Oracle is essential.
  • Excellent analytical and problem-solving skills are a must.
  • Banking and/or financial services industry experience is a plus.
  • Excellent written and verbal communication skills.
  • Bilingual English and Spanish